Effective Date: 3/01/2025
At New Smile Daily, we want you to have a positive shopping experience. If you’re unsatisfied with your purchase, we offer a 30-day money-back guarantee to ensure a fair and hassle-free process.
Eligibility for Refunds
To qualify for a refund, your request must meet the following conditions:
- The refund request is made within 30 days of delivery.
- The item is unused, in its original packaging, and in the same condition as received.
- You provide proof of purchase (order confirmation or receipt).
How to Request a Refund
- Contact Us – Email our support team at support@newsmiledaily.com with your order details and reason for the refund request.
- Return Instructions – If your request is approved, we will provide return instructions. In some cases, a return may not be required.
- Processing the Refund – Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5-10 business days.
Non-Refundable Items
Certain products are not eligible for refunds, including:
- Digital products or downloadable content
- Gift cards
- Items marked as final sale
Damaged or Incorrect Items
If you receive a damaged or incorrect order, please contact us within 7 days of delivery with clear photos of the item and packaging. We will arrange a replacement or refund at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
- We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
If you have any questions, feel free to reach out to our support team at support@newsmiledaily.com
We appreciate your support and thank you for shopping with New Smile Daily!